Terms of Service

1. About EasyReviewAsk

EasyReviewAsk is an independent third-party application for Wix Bookings that helps eligible merchants automatically send post-appointment emails asking customers to visit a merchant-configured external review destination.

EasyReviewAsk does not:

• create or submit reviews on behalf of customers;
• guarantee that any customer will leave a review;
• know whether a customer ultimately submitted a review;
• manage your Google, Facebook, or other review-platform accounts;
• synchronize, read, or display external reviews or ratings.

EasyReviewAsk is not affiliated with, sponsored by, or endorsed by Wix. Wix is a trademark of Wix.com Ltd. and is used here only to describe compatibility.

2. Eligibility to use the service

You may install and use EasyReviewAsk only if you:

• have the legal authority to enter into these Terms and to use EasyReviewAsk on behalf of the relevant business;
• provide accurate information when configuring the service;
• comply with applicable laws and the policies of the platforms you use;
• use the service only for legitimate business purposes.

3. Supported Wix Bookings use

EasyReviewAsk currently supports individual Wix Bookings appointments. Classes, courses, Wix Events, non-Wix booking systems, SMS, WhatsApp, and integrations outside of Wix Bookings are not supported at this time.

Supported functionality may change over time as the product evolves. EasyReviewAsk does not guarantee compatibility with every Wix site configuration or every Wix Bookings setup.

4. How review requests work

When enabled, EasyReviewAsk considers a review-request email after an appointment has ended and the delay you configured has passed. A request is sent only when all applicable checks pass, which may include:

• the Wix appointment has ended;
• your configured delay has elapsed;
• the current booking remains eligible in Wix;
• Wix records the customer as attended;
• Wix indicates the recipient is currently eligible to receive the marketing communication;
• the recipient has not unsubscribed from EasyReviewAsk;
• repeat-request suppression permits the message;
• a valid review destination URL is configured;
• your plan permits the send.

Not every completed appointment results in an email. EasyReviewAsk intentionally delays or suppresses messages whenever eligibility cannot be confirmed, rather than sending to customers who should not receive them.

5. Canceled appointments, no-shows, and unknown attendance

Canceled appointments do not receive a primary review request. Customers whom Wix records as not attended (no-show) do not receive a primary request. Where attendance is missing or uncertain, EasyReviewAsk waits or suppresses rather than treating the appointment as attended.

EasyReviewAsk relies on Wix as its source of booking and attendance information at the time of sending. We do not guarantee that Wix's underlying records are always complete or correct, so we recommend reviewing your Wix booking data before activating the service.

6. Review destinations

You choose the external HTTPS review destination your customers are directed to. This may be a Google Business Profile or Google Maps page, a Facebook page, or another policy-compliant external review page.

EasyReviewAsk does not authenticate to, connect to, or control those external review services merely because you link to them. You are responsible for:

• ensuring your configured destination URL is correct and works;
• having the right to direct customers to that destination;
• ensuring that your configured review destination and your use of EasyReviewAsk comply with the destination platform's rules.

7. Prohibited use

You may not use EasyReviewAsk to:

• engage in review gating, including soliciting reviews only from customers believed likely to leave positive feedback, or routing unhappy customers away from a review destination based on sentiment;
• offer rewards, discounts, payments, or other incentives in exchange for reviews where doing so is prohibited;
• send deceptive or misleading review solicitations;
• impersonate another business;
• send messages in violation of applicable communication or privacy laws;
• circumvent unsubscribe or suppression protections;
• misuse Wix customer information beyond the purpose of the service;
• interfere with, overload, or abuse EasyReviewAsk infrastructure, or attempt unauthorized access to it;
• use the service for any unlawful activity.

8. Merchant responsibilities

You are responsible for:

• your Wix account, site, and the security of your access to them;
• the accuracy of your EasyReviewAsk settings and configurations;
• the review destination URL you configure;
• your relationship with your customers;
• ensuring that your use of review requests complies with applicable law and the policies of the platforms involved;
• reviewing your customer-facing configuration before activating the service.

Your underlying appointment and customer records in Wix remain yours to manage. EasyReviewAsk's own security and privacy obligations are described in the Privacy Policy.

9. Customer communication and unsubscribe

Before sending a review request, EasyReviewAsk checks Wix's current marketing communication eligibility for the recipient and sends only when Wix indicates the recipient is eligible. EasyReviewAsk reads this signal but does not create or modify a customer's Wix marketing consent.

EasyReviewAsk review-request emails include their own unsubscribe option where applicable. Once EasyReviewAsk records an unsubscribe for a customer, that choice prevents future EasyReviewAsk review-request emails from your business, and neither you nor your settings can override it.

10. Follow-up emails

On eligible plans, EasyReviewAsk may permit one follow-up email per review request. A follow-up depends on current eligibility at the time it would be sent and is not guaranteed. A pending follow-up may be canceled, for example, when the customer has already clicked the review link, unsubscribed, is no longer communication-eligible in Wix, or your installation or plan is no longer eligible.

See pricing for current plan features and limits.

11. Plans, subscriptions, and billing

Some EasyReviewAsk features require a paid plan. Available plans, quotas, and features are shown in the EasyReviewAsk dashboard and on our pricing page, and may change over time.

Subscriptions for the EasyReviewAsk app purchased through Wix are billed and processed by Wix under Wix's own terms and payment terms. Plan entitlements are enforced by the service. Upgrading, downgrading, or canceling your subscription through Wix may affect your access to paid features. For billing questions, cancellations, and refund matters related to a Wix subscription, refer to Wix's applicable terms and your Wix account.

12. Usage limits and feature availability

Plan-based quotas and feature availability may apply. Sending may be delayed, suppressed, or prevented by the eligibility rules described in these Terms. Functionality also depends on Wix APIs and other service providers. As the product evolves, individual features may change. Plan names do not imply unlimited availability of the service.

13. Third-party services

EasyReviewAsk relies on third-party services to operate, including Wix, infrastructure and hosting providers, database and backend providers, transactional email services, and the external review destinations you select. Those services are governed by their own terms and policies, and their availability or changes may affect EasyReviewAsk functionality.

See the Privacy Policy for details about how personal information is processed and which categories of providers are used.

14. The Wix relationship

EasyReviewAsk is an independent third-party application. Wix is a separate provider that owns and controls its platform and APIs. Your use of Wix, including Wix Bookings, remains subject to Wix's own terms and policies.

EasyReviewAsk functionality may be affected by Wix API or platform availability, behavior, or changes. Distribution through Wix does not mean that Wix sponsors, certifies, or endorses EasyReviewAsk.

15. External review platforms

EasyReviewAsk is not responsible for:

• whether an external review platform accepts a review;
• moderation, filtering, or removal of reviews;
• rating calculations or search rankings;
• your account status with any review platform;
• changes to a platform's policies;
• whether a recipient chooses to submit a review.

EasyReviewAsk manages the request workflow and the redirect to your configured destination. Everything beyond that happens on independent platforms outside our control.

16. No guaranteed results

EasyReviewAsk helps automate the review-request process, but does not guarantee that a recipient will open a message, visit a review destination, submit a review, leave a positive review, or produce any particular business result. EasyReviewAsk does not guarantee any specific number of reviews, higher ratings, improved rankings, increased revenue, or conversions.

17. Availability and changes to the service

We may update, modify, improve, discontinue individual features, or perform maintenance on EasyReviewAsk as the product evolves. The service depends on Wix and other third parties, and we cannot promise uninterrupted or error-free operation.

If we materially discontinue features or a paid service in circumstances where notice is required by applicable law or Wix requirements, we will provide reasonable notice consistent with those obligations.

18. Suspension and termination

We may suspend or restrict access to EasyReviewAsk where reasonably necessary for security, suspected abuse or prohibited use, legal obligations, Wix or platform requirements, or unpaid subscription or plan-entitlement issues.

You may stop using EasyReviewAsk at any time by disabling or uninstalling it from your Wix site. Uninstalling EasyReviewAsk stops future outbound processing for that Wix installation. It does not mean all data is immediately deleted; see the Privacy Policy for our retention and deletion practices.

19. Intellectual property

The EasyReviewAsk software, branding, website content, and related materials are protected by applicable intellectual-property laws. You retain ownership of your own business content and configuration, and nothing in these Terms transfers ownership of your Wix data or your customer relationships.

20. Feedback

If you provide suggestions or feedback about EasyReviewAsk, you agree we may use it to improve the service without obligation to implement it or compensate you. This does not transfer ownership of your unrelated intellectual property.

21. Privacy

How EasyReviewAsk handles personal information is described in our Privacy Policy, which forms part of these Terms.

22. Disclaimers

To the extent permitted by applicable law, EasyReviewAsk is provided "as is" and "as available," subject to the availability of Wix and other dependencies. Except as expressly stated in these Terms, we disclaim other warranties, whether express or implied, including warranties of merchantability or fitness for a particular purpose where such disclaimers are permitted. We do not warrant uninterrupted or error-free operation, and merchant-configured third-party destinations are outside our control. Some jurisdictions do not allow certain warranty exclusions, so some of these disclaimers may not apply to you.

23. Limitation of liability

To the extent permitted by applicable law, EasyReviewAsk will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising from or relating to the service (including interruptions of third-party services, Wix data issues, or outcomes on external review platforms), except where such limitation is not permitted by law. Nothing in these Terms excludes liability that cannot legally be excluded.

24. Changes to these Terms

We may update these Terms from time to time. For material changes, we will update the "Last updated" date and provide additional notice where appropriate or legally required. Where permitted by law, continued use of EasyReviewAsk after an update takes effect constitutes acceptance of the updated Terms.

25. Contact

If you have questions about these Terms, contact EasyReviewAsk through our Contact support page.