Privacy Policy

1. About EasyReviewAsk

EasyReviewAsk is an independent third-party app for Wix Bookings that helps merchants send post-appointment external review requests. EasyReviewAsk is not affiliated with or endorsed by Wix.

EasyReviewAsk helps merchants ask customers to leave a review at a destination the merchant chooses. It does not create reviews, read external reviews, synchronize review-platform accounts, or know whether a customer ultimately submitted a review.

2. Information we process

Wix installation and account information

When a merchant installs EasyReviewAsk, we process information about the Wix installation, such as an installation identifier, the associated Wix site, installation status, and plan or entitlement information. We also process the merchant's configuration and settings.

Booking and customer information

To provide the service, EasyReviewAsk receives limited information associated with eligible Wix Bookings appointments. This may include a booking identifier, a customer identifier, the customer's email address and first name, service and location information, appointment start and end times, booking status, and attendance status.

EasyReviewAsk stores only the Wix data it needs to operate the review-request workflow. It does not copy a customer's entire Wix profile.

Review-request workflow information

EasyReviewAsk stores operational information needed to schedule a review request, determine whether it was sent, prevent duplicate sends, determine whether a follow-up is eligible, record delivery or bounce information where provided, record whether the EasyReviewAsk review link was clicked, and remember suppression or unsubscribe state.

Merchant configuration

We process the settings a merchant configures, such as the review destination URL, send delay, follow-up configuration, repeat-request suppression settings, and enabled locations.

Support communications

If a merchant contacts support, we process the information the merchant voluntarily provides in that communication, such as a contact email address and a description of the issue.

3. How we use information

We use the information described above to:

• operate EasyReviewAsk and respond to Wix booking lifecycle changes;
• schedule eligible review requests;
• verify booking and attendance eligibility before sending;
• send review-request and permitted follow-up emails;
• prevent duplicate or inappropriate sends;
• honor unsubscribe and suppression choices;
• route customers to the merchant-configured external review destination;
• provide merchant activity information such as requests sent and review-page visits;
• enforce plan entitlements;
• troubleshoot failures, secure and maintain the service, and provide support.

EasyReviewAsk does not sell Wix customer information, and does not use Wix customer data to build an unrelated marketing or contact database.

4. Review-request emails and unsubscribe

Review-request emails are sent as part of the service configured by the Wix merchant. These messages include an unsubscribe option.

Before sending a review-request or follow-up email, EasyReviewAsk checks Wix's current marketing communication eligibility for the recipient. If Wix does not indicate that the recipient is eligible to receive the message, EasyReviewAsk does not send it. EasyReviewAsk checks this eligibility before a primary review request and again before any follow-up.

EasyReviewAsk reads Wix's eligibility signal but does not create, modify, or otherwise change a customer's Wix marketing consent, and does not opt customers in or out of Wix marketing communications. If EasyReviewAsk is temporarily unable to verify eligibility, it does not assume consent and does not send the message.

When a customer unsubscribes, EasyReviewAsk records a durable suppression for that merchant and customer. This prevents future EasyReviewAsk review-request emails to that customer for that merchant and cancels any pending follow-up. Merchants cannot override a customer's unsubscribe choice. EasyReviewAsk's own unsubscribe mechanism is separate from Wix marketing consent and is always honored.

5. External review destinations

Merchants configure an HTTPS review destination. When a customer clicks the EasyReviewAsk link, EasyReviewAsk may record the click and then redirects the customer to the merchant-configured external destination.

The external review platform is independent of EasyReviewAsk and has its own privacy practices. Examples may include Google Business Profile or Google Maps, or Facebook, but EasyReviewAsk does not authenticate with those platforms, read reviews from them, or share a customer's Wix profile with them.

A click or review-page visit is not the same as a submitted review. EasyReviewAsk does not know whether a customer ultimately submits a review.

6. Service providers and disclosures

We use service providers to operate EasyReviewAsk. These providers receive information only as necessary to provide their relevant services. Categories of providers include:

• Wix, for Wix app functionality and booking data;
• Supabase, for database and backend infrastructure;
• Resend, for transactional email delivery;
• Cloudflare, for public website hosting and infrastructure.

We may also disclose information when reasonably required to comply with legal obligations, to protect security and prevent fraud, or to protect rights and safety.

7. Data security

We use technical and organizational safeguards designed to protect information handled by EasyReviewAsk. These include HTTPS, access controls, tenant isolation, keeping secrets server-side, and using opaque public redirect and unsubscribe tokens. Where tokens are used, we store a hash of the token rather than the raw value.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security of information.

8. Data retention

EasyReviewAsk retains personal information only for as long as needed to provide and operate the service.

For completed review-request workflows, customer-identifying information in operational records is removed or anonymized within 180 days after it is no longer needed for the active workflow. This includes details such as customer email addresses, names, customer identifiers, service and location names, and resolved support contact information.

We may retain limited information for longer when necessary to honor an unsubscribe or suppression, maintain security and integrity, comply with legal obligations, or preserve non-identifying operational records. For example, we may retain limited suppression identifiers for longer than 180 days when necessary to continue honoring an unsubscribe or block, and we may retain non-identifying status, timestamps, and aggregate metrics after customer-identifying details have been removed.

9. Uninstalling EasyReviewAsk

Uninstalling EasyReviewAsk stops future outbound processing for that Wix installation. Uninstalling does not mean every record is immediately deleted.

Remaining information stays subject to the retention practices described above: identifiable operational information is removed or anonymized under the 180-day policy, and limited suppression or unsubscribe information may remain where needed to continue honoring those choices.

10. Data rights and choices

Depending on where you live, applicable privacy law may give you rights concerning your personal information, which may include access, correction, deletion, restriction or objection, and portability.

Wix merchants may contact EasyReviewAsk regarding information associated with their installation. For a merchant's customer or site visitor, the Wix merchant may also be the appropriate first contact regarding the booking or customer relationship, while EasyReviewAsk will assist with applicable requests involving information it processes.

To make a request, contact us through the Contact support page.

11. Cookies, website analytics, and technical logs

The public EasyReviewAsk website does not currently use advertising trackers or third-party marketing scripts. Basic technical information may be processed by hosting and network infrastructure for security, reliability, abuse prevention, and troubleshooting.

12. Children's privacy

EasyReviewAsk is a merchant-facing Wix business application and is not intended to be used directly by children as its account holder or user.

13. International processing

Service providers may process information in countries other than your own. Where required, applicable safeguards are used.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the policy and its "Last updated" date, and provide an in-product notice or another appropriate notice where required.

15. Contact

If you have questions about this Privacy Policy or about how EasyReviewAsk handles information, contact us through the Contact support page.